Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at support@essentique.shop. Once your return request is approved, return instructions will be provided, including the return shipping address. Items sent back without first requesting a return will not be accepted. Customers are responsible for purchasing and paying for their own tracked return shipping label for every approved return. We do not provide prepaid return labels.
If you have any questions regarding returns, you can contact us at support@essentique.shop.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.
Exceptions / Non-Returnable Items
Used products and items that are no longer in their original condition or packaging are not eligible for return. Sale items and gift cards are not eligible for returns. Please contact us if you have questions about a specific item.
Exchanges
We do not offer direct exchanges. If your item is eligible for return, request a return for the original item. Once approved, you may place a new order separately.
Refunds
We will notify you once your return has been received and inspected. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@essentique.shop.
